We are currently shipping to Canadian addresses only using Canada Post. We offer free shipping on orders of $99 CAD or more - please select the "Free Shipping" option at checkout. Orders that qualify for free shipping will be sent using Canada Post's Expedited Parcel service. Alternatively, you can choose to pay for Priority or Xpresspost shipping for orders totalling $99 CAD or more at the time of check-out. For orders less than $99, we offer 3 different shipping options which you can choose from at check-out. The following chart shows estimated shipping times for each option:
Please allow up to 2 additional business days to process your order prior to shipping. For custom orders and out-of-stock items, please allow an additional 14 days prior to shipping.
All items are shipped from Hamilton, Ontario.
We are unable to ship to addresses outside Canada at this time. We apologize for any inconvenience this may cause.
For additional information regarding Canada Post shipping options, please click here.
Local drop-off is now available for Hamilton, Ontario addresses only. Items will be delivered in a no-contact manner, in keeping with Public Health recommendations. There is no charge for this delivery method.
Returns & Exchanges
Returns or exchanges will be accepted within 14 days of purchase for non-custom items that are still in their original packaging, and have not been damaged. The customer is responsible for any shipping or additional costs associated with returning or exchanging the item.
We regret that we are not able to offer returns or refunds on custom orders, including all customized puzzles, custom name puzzles, special requests, Custom Creations, and commissions.
For products with defects in material or craftsmanship, please contact email@example.com and include photos of the affected area(s). Each instance will be handled on a case-by-case basis.
Please note that there may be some discoloration of the puzzle over time, which may be especially noticeable on lightly-coloured pieces. This is caused by the natural finish, and is not considered a defect with the product.
Each puzzle is cut by hand, and as such, pieces will only fit into the puzzle they were originally cut from, into the space they were cut from, and in the direction/orientation they were cut.
As these puzzles are made from wood products, you may notice knots or discolouration in the wood grain. These natural features of the wood add to the uniqueness of our products, and contribute to the one-of-a-kind charm of all of our puzzles.